Warranty.
Reka guns and accessories bought from Mahisa carry a 6-month warranty from the date of dispatch against manufacturing defects. Wear parts are not covered. We fix faults by sending you the part to fit, or by repairing the gun in Mumbai or with Reka, depending on the fault.
What is covered
Manufacturing defects in guns and accessories supplied by Mahisa, for 6 months from the date of dispatch.
What is not covered
- Wear parts: nozzles, O-rings, gaskets, seals and similar parts.
- Normal wear and tear; misuse or negligence; operation not in line with the operating instructions; electrical faults, power fluctuations or the wrong power supply; non-approved spares or consumables; unauthorised repairs or modifications; improper storage or harsh environments.
- Opening the gun beyond the parts Reka’s instructions let you change (nozzle, lid, vent-valve parts). Reka’s manual says self-made repairs void the warranty, so contact us first.
How to claim
Tell us in writing as soon as you find the defect: email sales@mahisa.com or WhatsApp +91 98198 09954, with the gun model, serial number (nameplate on the side of the casing), invoice number, and photos or a short video.
What we do
We repair or replace the defective part, at our discretion. Where a replaceable part is the fix, we send it to you with instructions to fit on site; otherwise we repair the gun in Mumbai or send it to Reka in Germany, depending on the fault. Sending a defective item to us and back is at your cost and risk unless we agree otherwise in writing.
Payment
Warranty and service are paused while any payment is overdue.
Spares and accessories bought separately
The same 6-month warranty against manufacturing defects; wear parts excluded.
Still stuck? Tell us.
Send the gun model, serial number (on the nameplate), purchase date and a photo or short video. We will tell you the fix, send the part, or arrange the repair.
+91 98198 09954 · call or WhatsApp · Mon–Sat 9:00–17:30